I was informed to receive fan and vest(jacket) with reasonable price so I ordered samples. However, when I received the samples, fan was not included. Then, they said there was mistake. Then they suggested me to apply for new higher price in case if fan is included. The new price was not acceptable and I required them to refund the samples because they didn't include fan unlike what they said. But, they said they could send fans component but required me to pay the shipment fee again. And, they just said only 30% fee for the refund is reasonable. I am not sure if they are right or not. I just received jacket without fan, which is useless in my side. They agreed with their mistake but didn't want to take any responsibility for their mistake.
공급업체의 응답:
I'm very sorry, we have a note below the size chart that the fan needs to be purchased separately. You may not have noticed the information, so we can send you a fan for free, and you only need to pay for the shipping cost
25 Mar 2024